Early access
See what a customer actually gets after they show up.
Mystery shopper is AI mystery shopping for digital journeys: declared AI test customers sign up, shop, book and start trials at your business, or a client’s with their OK, and time every email, text and reply that follows.
We keep your email and store address to run your shop and tell you about Obsession. Privacy notice
Mystery shopper
Obsession AI agent
10% 
× Retest after 48h × Stopped before payment Rejected againEach owner’s OK · nothing bought
3 journeys walkedPosted in
OpenExample
Pick it, and everything it needs is already set up.
Nothing to build or buy, and nothing to run yourself.
- A declared AI test customer per journey
- Its own inbox, number and browser
- Mobile, desktop or both
- A screenshot of every step
- Every inbox watched to the end of the wait
- Every step signed and dated
It runs on your schedule, and keeps the proof.
A verdict on every journey, with the proof behind each one.
Real run, September 2026
Mystery shopper
Shop a skincare store as 4 labelled test customers: welcome, browse, basket and checkout. Watch every inbox for 48 hours.
- Targets
- A skincare store, name hidden
- Journey
- Sign up for emails
- Browse and leave
- Leave a basket
- Leave at checkout, before payment
- How often
- Once, 22 to 24 September 2026
- Report
- A report with every screenshot and message as proof
- Set up
- 4 labelled test customers
- 4 inboxes, 1 per journey
- Shopped from the UK
- 48 hour watch
Run log
- The basket shopper leaves a £40 gift set in the basket.22 Sep, 02:57
- The checkout shopper leaves a £21 deodorant at checkout, before payment.22 Sep, 03:11
- Browse: 3 messages arrive. Welcome: 2, too few to call.22 to 24 Sep
- 48 hours on. No reminder for the £40 basket.24 Sep, 02:57
- 48 hours on. No reminder for the £21 checkout.24 Sep, 03:11
Finding
1 shopper left £40 in the basket and 1 stopped at checkout with £21. No reminder reached either in 48 hours.
The 2 missing reminders drafted in the report, ready for the store to approve.
Real run, September 2026. Store name hidden. 15 screenshots and 5 messages kept as proof.
The agents do the legwork. You make the calls.
Pick the journeys
A store’s basket and checkout, a software trial, a demo request, a booking or a quote. Yours, or a client’s with their OK.
Test customers go through them
Each is a declared AI agent with its own inbox, number and browser. It signs up, books, starts the trial or fills the basket, and screenshots every step.
They wait, and watch
Every inbox and number is watched for the window you set, so a reminder that never comes shows up too.
You get a verdict on every journey
Delivered, silent, no verdict or couldn’t test, with the proof and the missing message drafted. Run it once, or after every change.
It covers the whole job, and stops where it should.
Stores
From the ad
Whether the page an ad points to is live, in stock and shows the same offer.
Sign up and welcome
Whether the form works, whether double opt in is needed, the time to the welcome email and the offer in it.
Basket and checkout
When delivery costs appear, every step up to payment, and whether a reminder follows a basket that’s left: when, how many, and whether the right item is named.
Delivery and returns
With a real order on your own store, on a budget you set: confirmation, dispatch, delivery and refund.
Software
Trial sign up
The fields asked, whether a card or a code by text is needed, and the time to the first email.
Onboarding
Every onboarding email and in app prompt, timed by trial day, and the reminder before the trial ends.
Demo requests
Whether the booking works, and what follows: the confirmation, the invite and the reminders.
Bookings and services
Booking
Whether a slot can be booked on a phone, and the confirmation and reminder texts that follow.
Quote requests
Whether the form sends, the time to the first reply, and on which channel it comes.
Chat and phone
Whether the bot answers, whether the line picks up, and how long each one took.
Every business
Texts and STOP
The opt in, the confirmation text, how often texts come, and whether STOP really stops them.
Privacy
Whether tracking still fires after a visitor clicks reject on the cookie banner.
Support
The same question on every channel at the same minute, timed to each reply.
Every journey ends in a verdict you can forward.
See a real store checkA verdict per journey
Delivered, silent, no verdict or couldn’t test, with the rule that decided it.
A timed log
Every step and message with its time, from the first click to the last email.
The evidence
Screenshots, the raw emails with headers, the texts as received, and the network log for the privacy check.
A report to share
A page and a PDF, like the one in the sample output, or an email, Slack, a sheet or a webhook.
The fix, drafted
The missing email or text written for you, live only after your OK.
What changed
On a schedule, the journeys that broke or recovered since the last run.
Start from the recipe. Change anything.
- Business
- Yours, or a client’s with their OK
- Journeys
- Sign up, texts, basket, checkout, trial, demo, booking, quote, support, STOP
- Wait
- 24 hours, 48 hours, 72 hours or 7 days for what follows
- What counts
- For example: no basket reminder within 24 hours, no booking confirmation within 10 minutes
- Device
- Mobile, desktop or both
- Payment
- Every checkout stops before payment, unless it’s your own store and you set a budget
- Rivals
- The same public steps on competitors, to compare
- How often
- Once, weekly, monthly or after every release
The same recipe, different jobs.
- AgenciesPick a client. See what their customers get. A check on every client store, and a report to show for it.
- MarketingKnow your own journeys still work after every launch and change.
- FoundersTest your sign up, trial and checkout as a new customer after every release.
- SalesWith an account’s OK, show what its customers get on day 0 and day 28 of a pilot.
- DevelopersRun your own sign up or checkout as a new customer, from your code, on a schedule.
Rival A welcomes new customers 5 minutes faster, with a bigger offer.
Example. Rivals get the public steps only: sign up, texts and the site’s chat bot. Baskets need the owner’s OK.
| You | Rival A | Rival B | |
|---|---|---|---|
| Time to welcome email | 6 min | 1 min | None in 24 h |
| Welcome offer | 10% off | 15% off | Free delivery |
| Text confirmation | Yes | Yes | None |
| The site’s chat bot | Answered in 4 s | A person picked up, step ended | No bot |
| STOP honoured | Yes | A text after STOP | Yes |
Every test customer says it’s AI. Nothing is bought without your OK.
AI mystery shopping for digital journeys means a declared AI test customer lives your online journey, from sign up to the last email, and every message that follows is timed. It never pretends to be a person.
Yes. Obsession’s Mystery shopper runs your online journeys, a store’s basket and checkout, a software trial, a demo request or a booking, each lived by a declared AI test customer with its own inbox, number and browser.
Obsession uses real inboxes. 4 declared AI test customers sign up, browse, leave a basket and stop at checkout before payment on your store, and every inbox is watched for 48 hours, so you see which reminders came and which never did.
Yes. In September 2026, Obsession’s 4 labelled test customers shopped a skincare store, name hidden, and every inbox was watched for 48 hours. The full report is in the sample output.
No. Mystery shopper’s agents use your business the way a customer does. Baskets, checkouts, bookings and demo requests need your OK, or your client’s.
Mystery shopper never pays on anyone else’s store: every checkout stops before payment. On your own store, only on a budget you set.
No. Every Obsession test customer is a declared AI agent and says who it works for, so your team can see it’s a test.
Yes. Mystery shopper starts your trial, requests a demo or books a slot like a new customer, then times every email, text and reply that follows.
Mystery shopper uses the page, then waits days for what arrives afterwards: the emails, texts and replies. An audit only reads it.
Mystery shopper checks pages in minutes and messages within hours, and gives every verdict when the wait you set ends.
Mystery shopper stops. If the CAPTCHA would block real customers too, that’s a finding.
Yes. Mystery shopper runs weekly, monthly or after every release. You hear when a journey breaks, and when it’s fixed.
The free report is a Mystery shopper run on a store you run, or a client’s with their OK: 4 test customers sign up, browse and leave baskets, stopping before payment, and every inbox is watched for 48 hours. Within 4 days you get what arrived, what didn’t and the fix.
Your first store mystery shop is free.
Name a store you run, or a client’s with their OK. 4 test customers shop it, every inbox is watched for 48 hours, and your report lands within 4 days.