Test customer 2 of 4
Labelled tester · Homeware store
- Inbox
- shopper2@test.useobsession.com
- Phone
- +44 7700 900 214
- Browser
- Phone browser · London
- Card
- Test card · capped at £0
- Schedule
- Watched 48 hours
- Record
- Signing on
Early access
Ads send clicks to sold out pages, codes fail at checkout and a rival’s offer lands first, and you find out a week later. Obsession’s AI agents check every ad, page, code, partner and AI answer as the customer each day, and every rival’s emails and prices. You see each break and each new offer the morning it happens.
Delivery monitoring
When our webinar invite goes out, sign up as new guests in the UK and US. Check every link, the calendar invite and each reminder.
Run log
Finding
US guests would have joined 5 hours late, and the reminder’s join link was broken.
Time zone and link fixed in the tool you connected, after your OK, then tested again.
Every email, invite and link timed and signed.
Price watch
Every morning, read our 3 rivals’ prices, offers and delivery costs on the products we both sell. Flag every cut next to our own price.
Run log
Finding
Rival B now sells its soy candle £5 under yours, with free delivery, 4 days before Black Friday.
A price match or a delivery offer on your soy candle, drafted for your OK.
Every price, page and screenshot dated and signed.
Cancellation saves
When a subscriber, or their AI assistant, asks to cancel, offer 1 pause next to “Cancel now”, and do what they pick at once.
Run log
Finding
9 of 41 chose a pause. Every cancel was done the minute it was asked for.
2 refunds outside your policy wait for your team, with the history attached.
Every request, offer and choice dated and signed.
Trial teardown
Start Rival A’s free trial with no card. Log every email, prompt and offer until it ends.
Run log
Finding
Rival A’s best offer, 30% off, only goes to people who let the trial end.
Your own trial end email and comparison page, drafted to answer it. Live after your OK.
No rep got in touch, so the trial ran to the end. Every step signed.
A recipe arrives with its agents, inboxes, numbers and schedule set up. Type a task and Obsession sets them up for you.
Get quotes from 40 packaging suppliersfor 10,000 mailer boxes and compare
↵Budget per box?
Under £0.40Under £0.60No capDeadline?
By 13 OctBy 20 OctNo rush10,000 boxes · under £0.60 · by 20 Oct
Example
Mystery shopper4 test customers shop a store
6 missionsProspect intelligenceJoins prospects as a customer
5 missionsAd trackingFollows rivals’ public ads daily
4 missionsWebsite auditTests every form and booking link
3 missionsSupport bot checkAsks your bot what customers ask
2 missionsEmail and SMS trackingLogs every email and text
2 missionsPrice watchFlags rivals’ price changes
1 missionCompetitor trackingLogs every rival email, text and ad
1 missionExample
Labelled tester · Homeware store
Stops before payment
Example
4 test shoppers sign up
Shopper 2 browses, leaves
Gift box £36 in basket
Candle £18 at checkout
0 basket emails in 48 h
Fix drafted
Approved by AM
Stops before payment
Example
Recipes cover the checks your team repeats: every ad, launch, partner and rival. Type anything else in plain words, or build on the API.
Get quotes from 40 packaging suppliersfor 10,000 mailer boxes and compare
↵Budget per box?
Under £0.40Under £0.60No capDeadline?
By 13 OctBy 20 OctNo rush10,000 boxes · under £0.60 · by 20 Oct
Example
Your own store, ads, partners and pages, your rivals, every company on your list.
Mystery shopper4 test customers shop a store
6 missionsProspect intelligenceJoins prospects as a customer
5 missionsAd trackingFollows rivals’ public ads daily
4 missionsWebsite auditTests every form and booking link
3 missionsSupport bot checkAsks your bot what customers ask
2 missionsEmail and SMS trackingLogs every email and text
2 missionsPrice watchFlags rivals’ price changes
1 missionCompetitor trackingLogs every rival email, text and ad
1 missionExample
Each gets its own ID, inbox, phone number and browser, says it’s AI, and keeps going continuously. Nothing to install.
Labelled tester · Homeware store
Stops before payment
Example
Every step signed and dated, with the next move drafted for your OK.
4 test shoppers sign up
Shopper 2 browses, leaves
Gift box £36 in basket
Candle £18 at checkout
0 basket emails in 48 h
Fix drafted
Approved by AM
Stops before payment
Example
Obsession’s AI agents are that customer, at every ad, link, launch and rival on your list.
Today: Your ad dashboard counts the click
With Obsession: Agents open the page it lands on, every morning
Today: A partner’s old code found when a customer complains
With Obsession: Every partner’s link and code tried in your basket each week
Today: Your email tool shows what was sent
With Obsession: Agents show what reached each customer
Today: Your launch tested once, from the office
With Obsession: Checked as a new customer in each country, and again after every fix
Today: A teammate signs up to rivals from a personal inbox
With Obsession: Each agent has its own inbox and number, and says it’s AI
Today: Screenshots in a folder, easy to doubt
With Obsession: Every step signed and dated, so anyone can check it
Monday, 09:00. A buyer asks an AI assistant for the best in your category. It names 3 rivals and says your Leeds branch has closed.
Agents ask the assistants your buyers use the same questions each week and trace each wrong answer to the page it cites.
A visibility score counts how often AI names you. An agent claims each wrong listing through your own listed phone number and corrects it there, after your OK.
Listings and AI answersAI answersEvery Mon
Named inof 12
7 Sep12 Oct
To your listed number+44 ···· 142
Fixes go live after your OK
3 now correctLeeds
OpenExample
Friday, 09:14. Rival B texts its subscribers a free gift over £40, the morning after its 20% off ended. Your team hears about it next week.
An agent signs up to each rival with its own inbox and number, says it’s AI, and logs every message, offer and code. It never replies.
Texts and subscriber codes only reach subscribers. Agents subscribe at every rival on your list at once.
Email and SMS trackingRival BText
This weekend only
Rival BEmail
Ends tonight
Rival CEmail
On us, all week
Rival BText
Last day for 20% off everything
Rival AEmail
The autumn edit is here
Public sign ups only · never replies
Rival B’s new offerDigest updated
OpenExample
Wednesday, 09:00. A lead fills in your demo form and waits 4 hours 12 minutes for a reply, because nobody owns the form.
A labelled test lead uses your own form, chat and phone at 09:00, 13:00 and 17:00 each day, times every first reply and checks who picked it up.
Your CRM shows the lead arrived. Only a lead on the other side sees the phone ring out and the form go to nobody.
Lead leaksRouting fixForm and phone leads ·
UnassignedNext free rep within 1 min
Live after your OK
17:00 retestForm 3m 40s
ViewExample
Monday, 07:04. Ad 4 is spending $410 a day sending clicks to a table lamp that’s sold out.
Each morning, an agent opens the landing page of every live ad on a phone and a desktop, and checks the page loads, the offer and price match, and the product is in stock.
The sold out sign only shows on the page itself. Agents go straight to every live ad’s page, so the morning check never pays for a click.
Ad landing checkChecked as a customer of 24 checks pass
Never clicks your ads · pauses after your OK
Ad 4 paused36 min after the flag
OpenExample
Monday, 07:12. A deals site still shows your summer sale. Its code, SUMMER20, ended on 31 Aug.
An agent visits each partner’s page, follows your link to your store and tries their code in your basket, stopping before payment. Links, codes and banners only, never partner prices.
Partner reports show the sales that came through. Only a customer’s visit shows the code that turned the rest away.
Partner checksLinks and codes only · never prices
Note sent to 1 partnerCheck again Mon
OpenExample
Saturday, 09:16. An AI assistant shopping for a customer adds your linen shirt to the basket, and the basket comes back empty.
A declared AI agent buys through each path an AI shopper can use, on a card capped to that order, inside a monthly budget you set. It checks the order, refunds it and drafts the fix for any path that breaks.
A check that stops before payment can’t tell you whether an AI shopper can pay. Agents buy for real on their own capped cards, then refund.
AI checkout testStore agent
Placing order£48.20#1042
•••• 4417Refunded
Assistant APlacing orderNeeds youRetest 14:00
Size hidden from agents
•••• 6602 · not charged
Assistant B
Placing order£48.20#1043
•••• 2093Refunded
Assistant C
Placing order£48.20#1044
•••• 7781Refunded
Assistant D
Placing order£48.20#1045
•••• 5160Refunded
Browser agent
Placing order£48.20#1046
•••• 3348Refunded
Your own store only · fixes need your OK
Fix approvedRetest booked
OpenExample
Tuesday, 08:00. The autumn launch goes out, and LAUNCH20 only works for customers who’ve bought before.
Labelled test customers on your own list get the launch on phone and desktop, with UK and US numbers. They open every link and try every code, stopping before payment.
A test send only reaches your own team. Agents join your list as new customers, so they catch the US text that never came and the code that refused them.
Delivery monitoringFixes go live after your OK
Launch checked2 fixed before 09:00
OpenExample
Friday, 17:00. 42 customers got an order, finished onboarding or had a ticket solved this month, and nobody has asked them how it went.
When an order is delivered, onboarding is done or a ticket is solved, an agent asks that customer “How did we do? Leave us a review, good or bad. Sent by our AI agent.” from your own address, in words your team approved.
Agents watch for each moment in the tools you connect, so every customer is asked, including the ones nobody would have remembered.
Review requestsEvery existing customer asked the same way
New 5 reviewDental group
OpenExample
Every Monday
AI assistants asked what they tell your buyers, and every wrong fact corrected at its source
Up to 6 days
sooner: a check each morning finds an ad sending clicks to a sold out page within 1 day, where a weekly review can take 7
Within minutes
of every send, a broken link, code or text flagged as a customer sees it, with the fix drafted
Up to 18 hours
a month saved, if your team spends 90 minutes a week on each of 3 rivals
Brand and AI search
Be listed right wherever buyers and AI assistants look: maps, review sites and AI answers, with every wrong fact fixed at its source.
Product marketing
Know every rival’s offers, pricing, trials and launches the day they land, so your positioning answers them.
Demand generation
Know every lead you paid for gets a fast answer, every webinar invite and nurture email arrives, and how rival trials compare with yours.
Performance
Know every live ad lands on a page that loads, matches the ad and has stock, and see each new rival ad the morning it starts.
Partnerships
Know every affiliate, creator and partner shows your current code, offer and banner, and every link lands where it should.
Ecommerce
Your store shopped as a customer, a real order through every AI checkout, and every rival price and promo in view.
Lifecycle
Every welcome, basket, launch and win back message checked as it arrives, next to what rivals send their subscribers.
Retention
Every customer asked for a review at the right moment, and every cancel request met with 1 pause next to “Cancel now”.
Any other team
If your customers sign up, book or buy online, type the job. Obsession sets it up and agents run it.
A skincare store in September 2026, name hidden: 4 test customers, every inbox watched for 48 hours, 15 screenshots. The £40 gift set was left in the basket at 02:57 and the £21 deodorant at checkout at 03:11. A free report on your own store comes back the same way.
Read the full report
Obsession gives marketing teams declared AI agents that go through every ad, page, code, partner, review ask and AI answer as the customer, every day, and every rival’s emails, texts and prices. You get signed proof of each break and each new offer, and your next move.
Obsession subscribes a declared AI agent with its own inbox and texting number to each rival. It never replies, and logs every welcome email, text, offer and code with its time.
No. A demo form reaches a rival’s staff, so Obsession’s agents never fill one. They read the public pricing page, join the emails and texts, and start trials that need no card, so you see every price and offer any customer can.
With each send, an Obsession test customer on a real inbox and number opens every email and text, follows each link and tries each code at checkout, stopping before payment. A broken one is flagged within minutes, with the fix drafted.
Yes. Every Obsession agent says it’s an AI agent and links to useobsession.com/agents, a page explaining Obsession. It never names you.
An Obsession agent never buys, replies, books a call or asks a person anything. It uses only what any customer can: sign ups, newsletters, text opt ins, public pages, the ads they run in public and the site’s chat bot. If a person picks up the chat, the step ends. Nothing behind a login it wasn’t given. It starts a rival’s free trial only when no card is needed, and closes it the moment a rep writes or calls.
No. Obsession opens each ad’s landing page directly, so no click is paid for. Pausing an ad, turning it back on or changing its link waits for your OK.
No. Obsession checks only your links, codes and banners. Every note to a partner is drafted in your team’s own thread and goes after your OK.
No. Obsession asks every customer the same way at the same kind of moment, good experience or bad, from your own address, with the same review link for everyone.
At rivals, Obsession covers emails, texts, the ads they run in public, prices, offers and pages. On your own: ads and landing pages, partner links and codes, launches, forms, chat, phone, listings, AI checkouts, review requests, cancel requests and what AI assistants say about you.
Obsession needs access only for jobs on your own side. To check your ads it reads your ad accounts, and to time each review request it reads your orders and tickets. To act, it needs the tool it changes: pausing an ad, a fix, a test order’s refund, or a pause or cancel in your billing. Everything at rivals runs from outside, the way any customer sees them. You connect each tool and can disconnect it at any time, and every change waits for your OK.
Obsession’s free report shows whether a store you run sends a new customer the welcome, the browse and basket reminders and the checkout follow up. Every gap comes with its screenshots and a follow up drafted for you to send. Nothing is bought.
Name a store you run. 4 test customers shop it, every inbox is watched for 48 hours, and your report arrives within 4 days.