Early access
Keep the subscribers who’d rather pause than cancel.
Cancellation saves keeps the subscribers who’d rather pause: when a subscriber, or their AI assistant, asks to cancel, your declared AI agent puts 1 pause or offer you approved next to “Cancel now”, and does what they pick at once.
Cancellation saves
Obsession agent for Your companyCancel stays 1 step · only offers you approved
Paused · 2 monthsDana R.
OpenExample
Pick it, and everything it needs is already set up.
Nothing to build or buy, and nothing to run yourself.
- An agent ID, declared as AI
- Its own inbox, number and chat
- A cancel channel for AI assistants
- Your billing, connected by you
- Your offer menu, which it can’t change
- Every request signed and dated
It runs on your schedule, and keeps the proof.
Every cancel request answered at once: those who’d rather pause stay, and everyone else is cancelled the same minute.
Example: a coffee subscription
Cancellation saves
Answer every cancel request for our coffee plan. Put 1 offer from our menu next to “Cancel now”, do what they pick at once, and write before a pause ends.
- Targets
- A coffee subscription, every channel
- Journey
- Check it’s the subscriber
- “Cancel now” and 1 pause, side by side
- Do what they pick at once
- Write before the pause ends
- How often
- Every request, the minute it arrives
- Report
- A weekly note: cancels, pauses and who came back
- Set up
- Agent ID, declared as AI
- Inbox, number and chat
- Cancel channel for AI assistants
- Billing, connected by you
Run log
- An AI assistant, acting for Dana R., asks to cancel her coffee plan.Tue 14:02
- The agent says it’s your brand’s AI and sends a code to Dana’s own phone. Confirmed in 40 seconds.Tue 14:02
- Its reply, side by side: “Cancel now” or “Pause 2 months”.Tue 14:03
- Dana picks the pause. Billing paused, and confirmed in the same channel.Tue 14:05
- A caller hears they can say “cancel” at any time, and says it. Cancelled and confirmed on the same call.Tue 16:40
- A note to Dana before the pause ends: the restart date, with cancelling 1 tap away.1 Dec, 10:00
Finding
This month: 100 cancel requests. 28 stayed: 19 paused, 6 skipped a box and 3 took 20% off for 3 months. 72 cancelled, each the same minute.
A smaller box drafted as a new offer for your menu, to try next month. It goes live only after your OK.
Example run. Every disclosure, check, offer, choice and cancel signed and dated.
The agents do the legwork. You make the calls.
Set the offer once
1 pause or offer per subscriber, from a menu you approve, inside a discount budget you set. The agent can’t offer anything else.
It answers every cancel request
By email, chat, phone or a channel built for AI assistants. It says it’s your brand’s AI, and checks it’s really the subscriber, never harder than signing up.
“Cancel now” sits next to the offer
Every time, in the same reply. On the phone it first says they can cancel at any time by saying “cancel”. Say “cancel, no offers” and it cancels at once.
It does what they pick at once
A cancel is done in billing the same minute, in the channel it was asked, and confirmed there. A pause gets a note before it ends.
It covers the whole job, and stops where it should.
Every request
Who’s asking
A subscriber or their AI assistant. The assistant is asked whom it acts for, and the subscriber confirms with a code to their own phone or email, never harder than signing up.
Every channel
Email, chat, phone and the channel for AI assistants, linked from your cancel page and help centre.
Anything not on the menu
A refund beyond your policy or a price match goes to a person. The subscriber is told when to expect an answer, and the agent follows up.
Cancelling stays easy
“Cancel now”, every time
The offer only ever shows next to “Cancel now”, never in place of it.
Said first on the phone
Callers hear they can cancel at any time by saying “cancel”, before any offer.
Done where it was asked
Asked by email, cancelled by email. Asked on a call, cancelled on the call.
Nothing extra
No pressure, no countdowns, and no personal data beyond what a cancel needs.
After the choice
Billing
The cancel, pause or smaller plan applied through the billing tool you connect, the same minute.
Before a pause ends
A note with the date it restarts, and cancelling 1 tap away.
What came back
Which paused subscribers restarted, and which offers kept them.
Every cancel request on the record, from the first word to billing.
See a real store checkThe request record
The disclosure, the check, the offer, the choice and the time it was done, for every request.
A weekly note
Cancels, pauses, restarts, and how many came through AI assistants.
Anything not on the menu
In Slack or email, with what was asked and when the subscriber was told to expect an answer.
Your cancel policy for AI assistants
A page assistants can read: how to cancel, what’s checked and what’s offered.
Exports
Every record as JSON or CSV, or into your CRM, your billing tool or a sheet.
Start from the recipe. Change anything.
- Subscriptions
- Boxes, apps, memberships, media and software
- Channels
- Email, chat, phone and a channel for AI assistants
- The offer
- 1 per subscriber, from your menu: a pause, a smaller plan or a discount
- Discount budget
- A cap you set, which the agent can’t raise
- Check
- A code to the subscriber’s own phone or email, never harder than signing up
- Needs a person
- Refunds beyond your policy, price matches, anything not on the menu
- Billing
- Your billing tool, connected by you
The same recipe, different jobs.
- MarketingRetention teams keep the subscribers who’d rather pause, without making anyone fight to leave.
- FoundersEvery cancel request answered at once, on every channel, with your pause or offer next to “Cancel now”.
- AgenciesRun the cancel desk for each subscription client, with their OK and their offers.
- DevelopersGive AI assistants a proper way to cancel or change a plan, through the API.
“Cancel now” sits beside every offer, on every channel.
Example offer: a 2 month pause. It always sits next to “Cancel now”, and “cancel, no offers” always cancels.
| What they’re told first | How they cancel | The offer | |
|---|---|---|---|
| AI assistant | It’s your brand’s AI, and it asks whom the assistant acts for | In the same reply | 1 pause, side by side |
| Phone | It’s AI, the call is recorded, and they can say “cancel” at any time | Done on the call | 1 pause, after that |
| It’s an AI agent for your brand | A link in the first reply | 1 pause, next to it | |
| Chat | It’s an AI agent for your brand | A button in the first reply | 1 pause, next to it |
Declared as your AI. Cancelling stays as easy as staying.
Cancellation saves offers it next to “Cancel now”, never in place of it: your declared AI agent answers every cancel request at once with 1 pause or offer you approved, and does what the subscriber picks the same minute.
No. Cancellation saves puts “Cancel now” next to every offer, “cancel, no offers” cancels at once, and every cancel is done the same minute, in the channel it was asked.
Cancellation saves says it’s your brand’s AI, asks whom the assistant acts for, and checks with the subscriber the way you already do. It never cancels on an assistant’s word alone.
Cancellation saves shows 1, from a menu you approve, inside a discount budget you set. If they say no, it cancels.
With Cancellation saves, up to 28% of subscribers who ask to cancel stay: 38% would rather pause than cancel, and 3 in 4 who pause come back (0.38 × 0.75).
Cancellation saves is built to them. Every offer sits beside “Cancel now”, callers first hear they can say “cancel” at any time, and a cancel is done in the channel it was asked.
Cancellation saves sends anything not on your menu to a person. The subscriber is told when to expect an answer, and the agent follows up.
No. The Cancellation saves agent says it’s an AI agent for your brand at the start of every chat, email and call, and that calls are recorded.
Cancellation saves needs your billing tool, connected with the access a cancel, pause or plan change needs, your offer menu and your budget. Nothing more.
Keep the subscribers who’d rather pause.
Join the waitlist. Cancellation saves comes ready to run on your subscription.