Test customer 2 of 4
Labelled tester · Homeware store
- Inbox
- shopper2@test.useobsession.com
- Phone
- +44 7700 900 214
- Browser
- Phone browser · London
- Card
- Test card · capped at £0
- Schedule
- Watched 48 hours
- Record
- Signing on
Early access
Your reps walk into calls knowing what the CRM says, not what each account actually lives through. Obsession’s AI agents become a customer of every account and rival, quote buyers, chase renewals and check your own AI SDR. You get signed proof for every call and your next move.
Prospect intelligence
Before Friday’s call, join the account’s newsletter and a trial with no card, ask its help bot, read its news and hiring, and brief me.
Run log
Finding
Hiring 12 reps, yet trial emails stop after day 2.
Opener and 3 questions drafted from the record. Added to Friday’s call notes after your OK.
7 days, every email, page and answer dated and signed.
Inbound quotes
Answer every inbound price request, from a buyer or their procurement agent, from our price book in minutes. Book a rep for big deals.
Run log
Finding
2 requests quoted in under 5 minutes, after hours. The big one held above your floor.
Their security questions sent to your team, with replies drafted from your approved answers.
Every quote and counter dated, signed and in your CRM.
Trial teardown
Start trials with no card at our 3 biggest rivals. Log every email and offer. Never reply, and close any trial a rep writes to or calls.
Run log
Finding
Rival A offers 20% off on day 13, Rival C 30% off. Rival B promises setup in 1 day. It took 3.
Battlecard and 2 objection answers drafted. Shared with your team after your OK.
Every email and step dated and signed. No replies sent.
Get paid
Get us set up in the buyer’s supplier portal from our company pack. Chase daily until our first invoice is paid.
Run log
Finding
The $5m insurance rule was the only block. Approved on day 6, paid on day 40.
Next year’s PO lined up before the renewal invoice, so year 2 isn’t late either.
Every form and chase signed. Bank details entered by your finance team.
Account watch
Every morning, check our 38 renewals: the usage, tickets and calls we connect, their news and hiring, and what their customers get. Flag churn or upsell.
Run log
Finding
Snack brand: churn risk, 3 reasons. Payroll SaaS: ready to grow, 3 reasons.
Drafted: a save plan for Snack brand and a seat offer for Payroll SaaS. Sent after your OK.
Every reason linked to its source, dated and signed.
Renewal negotiation
Account 31 renews on 1 Dec. Answer every round from their procurement agent the same day, with real usage, inside our limits, through to signature and payment.
Run log
Finding
Asked for 22% off, renewed at 6% for 2 years. Agreed 61 days out, paid 2 days before renewal.
Anything outside your limits comes to you. Next year’s renewal starts 120 days out.
Every round, usage file and signature dated and signed.
A recipe comes with its agents, inboxes and schedule already set up. Type a task, and Obsession sets them up for you.
Get quotes from 40 packaging suppliersfor 10,000 mailer boxes and compare
↵Budget per box?
Under £0.40Under £0.60No capDeadline?
By 13 OctBy 20 OctNo rush10,000 boxes · under £0.60 · by 20 Oct
Example
Mystery shopper4 test customers shop a store
6 missionsProspect intelligenceJoins prospects as a customer
5 missionsAd trackingFollows rivals’ public ads daily
4 missionsWebsite auditTests every form and booking link
3 missionsSupport bot checkAsks your bot what customers ask
2 missionsEmail and SMS trackingLogs every email and text
2 missionsPrice watchFlags rivals’ price changes
1 missionCompetitor trackingLogs every rival email, text and ad
1 missionExample
Labelled tester · Homeware store
Stops before payment
Example
4 test shoppers sign up
Shopper 2 browses, leaves
Gift box £36 in basket
Candle £18 at checkout
0 basket emails in 48 h
Fix drafted
Approved by AM
Stops before payment
Example
Account watch and battlecards come ready to run. Type any other job in plain words, or build on the API.
Get quotes from 40 packaging suppliersfor 10,000 mailer boxes and compare
↵Budget per box?
Under £0.40Under £0.60No capDeadline?
By 13 OctBy 20 OctNo rush10,000 boxes · under £0.60 · by 20 Oct
Example
Accounts, prospects and rivals: every company on your list gets its own agent.
Mystery shopper4 test customers shop a store
6 missionsProspect intelligenceJoins prospects as a customer
5 missionsAd trackingFollows rivals’ public ads daily
4 missionsWebsite auditTests every form and booking link
3 missionsSupport bot checkAsks your bot what customers ask
2 missionsEmail and SMS trackingLogs every email and text
2 missionsPrice watchFlags rivals’ price changes
1 missionCompetitor trackingLogs every rival email, text and ad
1 missionExample
Each agent gets its own ID, inbox, phone number and browser, says it’s an AI agent, and keeps going continuously.
Labelled tester · Homeware store
Stops before payment
Example
Every step comes back signed, with the brief, alert or note drafted for your OK.
4 test shoppers sign up
Shopper 2 browses, leaves
Gift box £36 in basket
Candle £18 at checkout
0 basket emails in 48 h
Fix drafted
Approved by AM
Stops before payment
Example
Every step comes back signed and dated, so a buyer, a CFO or a renewal committee can check it for themselves.
Today: A contact list and a summary of their website
With Obsession: 7 days as their customer, every email and bot answer dated
Today: Battlecards from a rival’s pricing page, stale by next quarter
With Obsession: Built from each rival’s real trial, and checked again every week
Today: Health scores stay green until the account leaves
With Obsession: Churn and upsell flagged every morning, from your tools and as their customer
Today: Your renewal deck is your word, so finance discounts it
With Obsession: Every number linked to their own data, and signed
Today: An assistant in your own inbox, 1 account at a time
With Obsession: Agents with their own declared inbox and number, at every account at once
Friday 16:00. A first call books for next Friday.
A declared agent joins their newsletter and a trial with no card, asks their help bot and reads their news. It never replies, and closes the trial if a rep writes or calls.
A welcome email or a trial nudge only reaches an inbox that signed up. Each agent has its own, at every account on your list.
Prospect intelligenceTrial emails
2 emails, then 5 days silent
Pricing page
Team plan up 18% on Tue
Help bot, asked twice
2 of 5 answers contradict docs
12 open sales roles
careers page
New VP Support
press release
Launch in the Nordics
news page
Brief added to CRMSigned
OpenPublic sign ups and pages only
Example
Thursday 09:00. Inbound is up, meetings booked are not.
Every day, a labelled test lead uses your own form, chat and phone, times each reply and checks who got it.
Your CRM shows the lead arrived. Only a lead on the other side, with its own inbox and number, can time the 4 hour wait and the missed call.
Lead leaksRouting fixForm and phone leads ·
UnassignedNext free rep within 1 min
Live after your OK
17:00 retestForm 3m 40s
ViewExample
Wednesday 15:00. A buyer says the rival is cheaper.
Declared agents start each rival’s trial with no card and log every email, price and offer. They never reply, and close the trial the moment a rep writes or calls.
Rival A’s 20% off only reaches trials still open on day 13. Each agent stays in its trial until it ends or a rep writes, then checks the rival’s pages every Monday.
Trial teardown14 day trialsEmails by day
Rival A
Rival B
Rival C
Onboarding emails
First report
20 min3 days45 minTrial end offer
20% offon day 13Closedrep wrote, day 630% offpay within 7 days40 seats, yearly
$24,000$14,400$16,800Offers 20% off on day 13. Plan for it.
Claims setup in 1 day. It took 3.
30% off ends 7 days after the trial.
Battlecard live14 reps
OpenExample
Tuesday 09:00. Kickoff, and their CFO wants proof by day 30.
With their OK, the same declared test customers ask their support the same 20 questions on day 0, 14 and 28, and time every answer.
Each test customer keeps its own inbox and number from day 0 to day 28, so every answer is timed the same way.
Mystery shopper6 test customers · 20 questions
Day 0Day 14Day 28
Answered in 1 hour
6of 20of 20
Median reply
9h40m9h40m1h52m38m
Wrong answers
5of 20of 20
Run with their OK · test customers labelled
Shared with the CFOSigned
OpenExample
Friday 17:00. Contract signed. Then come the vendor forms.
The day the contract is signed, a declared agent registers you in their supplier portal, files every form and security questionnaire from your pack, then chases the PO and the invoice until you’re paid.
It has its own supplier inbox and checks it every morning. Anything to sign waits for you, and your finance team enters the bank details.
Get paid79 from your approved library · 3 OK'd by AM
Days to invoice accepted
41→
Your last 5 deals
Veymoor Health
Checks daily08:00until paid
Invoice acceptedDue 30 Oct
OpenExample
Monday 08:00. 2 hours before the forecast call.
With consent, agents read the CRM, tickets and calls you connect, follow each account’s news and join its emails and texts as a declared customer.
Each agent also lives as their customer, so it sees what breaks for them before their usage drops.
Account watchInside data with consent · public pages only
Example
Monday 08:00. Freight broker is using 113 of its 120 seats.
Agents read the usage and CRM you connect and each account’s public news, build the case from its own usage and draft the offer. Your rep sends it from their own thread.
A usage dashboard shows the seats. An agent turns them into a priced offer each morning, and keeps every follow up drafted in your rep’s thread until the PO lands.
Expansion offersCustomers only · sends after your OK
Offer sent from AMFollow up Thu
OpenExample
Wednesday 11:00. 90 days to renewal, and budgets are cut.
Agents build the case from the usage and tickets you connect, priced in the account’s own costs, and keep it current until renewal.
It’s refreshed every week, and every number opens its signed source in the account’s own data.
Business caseUp tostaff hours a year saved
From their own data, with consent312 tickets × 12 × 50 min
Shared with financeUpdates weekly to renewal
OpenExample
Thursday 14:00. The lost deals list nobody reopens.
A declared agent joins each lost account’s emails and texts, logs what breaks or changes, and drafts your rep’s note.
Each agent stays on every lost account’s list with its own inbox and number, so it sees the welcome email stop and the code expire after the move.
Email and SMS trackingPublic sign ups only · nothing bought
Hi Maya, since you moved:
Worth 15 min before 12 Jan?
Tarnfell needs youNote ready
ReviewExample
If each renewal takes 15 minutes a week to check by hand, 38 take 9.5 hours a week, 52 weeks a year. Agents do the checking, and your account manager reads only the flags.
Up to 5 hours
a week saved per rep, on 10 first calls at 30 minutes of research each
Day 0, 14 and 28
of every pilot, each answer timed and signed
Every invoice
chased each morning until it’s paid, from the day you sign
Every morning
each renewal checked from your tools and as their customer
SaaS
Brief every first call from their trial, see churn and growth coming, and renew on numbers their CFO can check.
Payments and fintech
With each merchant’s OK, test its checkout from every market each week, stop before payment, and catch breaks before volume drops.
Ecommerce platforms
Join every store’s emails and texts and list the ones that go quiet. With each account’s OK, check its journeys.
Logistics
Track rivals’ public rates and delivery promises, and each account’s tracking emails and texts with its OK.
Media and advertising
See the ads each prospect and its rivals run in public, and follow every ad to its page, price and code.
Recruitment and HR
Watch every target’s open roles daily. With each client’s OK, apply as a declared test candidate.
Enterprise and government
Catch new tenders on day 1, file vendor forms from your pack and chase every invoice until it’s paid.
Industrial and manufacturing
Catch tenders for your product codes, and see which distributors list rivals’ parts but not yours.
Any other team
If your reps do it in a browser, an inbox or a portal, type it. Obsession sets up the agents, and every step comes back signed.
A skincare store in September 2026, name hidden: 4 test customers, every inbox watched for 48 hours, 15 screenshots. The £40 gift set was left in the basket at 02:57 and the £21 deodorant at checkout at 03:11. Your briefs, cases and battlecards come back with the same detail.
See the real report
Obsession gives sales teams declared AI agents that become a customer of every account and rival on your list, quote buyers and chase renewals within your limits, and check your own AI SDR. You get signed proof for every call and your next move.
Use a fact only a customer of theirs can see: Obsession’s Prospect intelligence signs up at every company on your list and records what it gets, so each first call opens on a dated gap with a proof link.
Obsession’s Trial teardown and Competitor tracking sign up to every rival as a declared customer and log each price change, offer and trial email the day it lands, so the battlecard is current before the call.
Obsession’s Lead leaks finds out: a declared test lead arrives on your form, chat and phone at the times you pick, evenings and weekends included, and every first reply is timed, with who picked it up.
Obsession’s Outbound agent check shows you what yours sends: with your OK, declared test prospects join its lists and flag every claim, discount and send time that breaks your rules, with the message as proof.
Yes. Every Obsession agent says it’s an AI agent and never pretends to be a person. When it deals with an account for you, on a quote, a renewal or an invoice, or on a journey the account has agreed to, it says it works for you. Everywhere else, it links to useobsession.com/agents and keeps your name out.
No. Obsession’s agents only use what works without a person: signing up, newsletters, opting in to texts, public pages, the ads they run in public and the site’s chat bot. If a person picks up the chat, the step ends. Trials need no card, get no reply and close the moment a rep writes or calls.
No. Obsession finds out what an account does: what its customers get, what its bot says and what changes. Bring your accounts from your CRM or Clay, and each one gets its own agent.
Obsession sees only what you connect, with consent: your CRM, help desk, call notes and product usage. An account’s own systems and journeys only with its OK, and nothing behind a login it wasn’t given.
Every step an Obsession agent takes is saved with its screenshot, the raw message and the time, then signed. Share it with a buyer or a CFO, and they can check nothing was changed.
Only inside rules you approve once: an Obsession agent sends quotes from your price book and counters inside your limits. Anything outside them, any change to terms and every signature wait for you, and your finance team enters bank details. On anyone else’s store, every checkout stops before payment.
Obsession covers as many as you add. Paste a list, upload a CSV, connect Clay or use the API. Results land in your CRM, Slack, email, a sheet, a PDF or a webhook.
Start with the renewal you can’t lose, or the deal you’re fighting for.